Schedule

Day 1: 14 March 2018

7:30 – 8:30 Registration
8:30  –  15:00 Asterisk 1-2-3: Asterisk from scratch
Part 1: Introduction to Asterisk and Asterisk Architecture
Part 2: Installing Asterisk and Introduction to Dialplan
Part 3: Configuring Endpoints and Interactive Diaplan
Part 4: Advanced Dialplan
David Duffet – Digium
8:30 – 12:30 FreePBX Training Course
Sangoma
8:30 – 12:30 DCAP Exam
  BUSINESS STREAM TECHNICAL STREAM
8:30 – 9:15 Digium Product Overview The World of Asterisk
Matt Frederickson – Digium
9:30 – 10:15 Beyond Asterisk Omnichannel Contact Centre
Diego Gosmar and Giuseppe Innamorato – XCally
Writing Dialplan applications in FreePBX with Asterisk API
Kamailio
10:15 – 11:15 Tea/Coffee/Refreshments
11:15 – 12:00 What is the VICIDial Contact Centre Suite and Where is it Going?
Valre Engelbrecht – Connection Telecom
TBC
Tony Russell – Clarotech
12:00 – 12:30 Economics of Fibre Networks
Bitco/Liquid Telecom
Bitco/Liquid Telecom
Communications: WebRTC Strikes Back
Dan Jenkins (via Video Conference)
12:30 – 13:30 Lunch
13:30 – 14:15 Asterisk and the Docker revolution
Lorenzo Emilitri – Loway
Cloud Resources for Telephony
Steve Davies – Connection Telecoms
14:15 – 15:00 Contact Center Dashboards for Asterisk
Jens Leijon – Connectel
FreeSwitch Presentation
Andrew Colin – Converged Group
15:00 – Late Exhibition and Conference Cocktail Party

 

Day 2: 15 March 2018

7:30 – 8:30 Registration
8:30  –  9:30 Keynote Address
David Duffet – Digium
  CASE STUDY STREAM TECHNICAL AND PRODUCT STREAM
9:30 – 10:15 Customer Case Study
TBC
SIP / PJSIP
Matt Frederickson – Digium
10:15 – 10:45 Different Life
Customer Case Study
How secure are your systems?
TBC
10:45 – 11:15 Tea/Coffee/Refreshments
11:15 – 12:00 Delivering Contact Centres in the East African Region
Jens Leijon – Connectel
Call centers 101: QueueMetrics and WombatDialer
Lorenzo Emilitri – Loway
12:00 – 12:30 10 things your callers will never tell you about your IVR
Allison Smith – Digium
Asterisk Database Integration Demo
Tony Russell – Clarotech
12:30 – 13:30 Lunch
13:30 – 14:15 Innovative IVR Implementation
Duncan Boag
Product Overview
Kathea
14:15 – 15:00 Customer Case Study
TBC
Asterisk Panel Discussion with the Experts
15:00 – 16:00 Closing Address